Publications & Documents
Connecting people: tackling exclusion?
This research project investigates the impact and use of the Internet by socially excluded groups in London. The study builds upon the previous work (Digital Divide in a World City) completed by IECRC and Citizens Online which found that many studies of Internet use had not adopted an overly critical perspective in evaluating the benefits of ICT by socially excluded groups. The presumption that Internet use by socially excluded groups is beneficial, without any real attempt to understand the relationship between users and ICT is widespread. This presumption is frequently fostered and maintained by the policy push from governments to encourage the adoption and use of ICT. This study therefore:?
Investigates the factors that influence the adoption and use of the Internet by socially excluded groups.
Identifies tangible economic and social benefits arising from having access and making use of the Internet.
Recommends policies and future action concerning the targeting of resources and the design and likely success of current interventions.
Identifies avenues for future research.
Although this study focuses on socially excluded groups in London the results and recommendations will to be pertinent to policymakers, academics and those encouraging Internet use amongst socially excluded groups anywhere in the UK.
